Refund policy

 

Elizabeth Craft Designs, Inc. offers the following Returns Policy:

The buyer is responsible for the shipping and return postage. Please be certain of your selections before making payment as we are unable to make modifications once your order has been placed. 

The items must be returned in the original packaging unaltered and/or tampered with and in new, resalable condition.  All requests must be made within 30 days of receipt of merchandise through your orders in your account.  Any and all damages not reported prior to requesting authorization for a return will be the purchaser's responsibility and may be subtracted from the total refund amount.  After obtaining authorization, please ship the authorized item(s) with proper packaging to ensure the integrity of the items enclosed. Elizabeth Craft Designs, Inc. is not liable for any damages and/or losses in transit to our warehouse.  Please include a detailed summary inside the package or a copy of email correspondence regarding the authorization, including the order number and reason for return.  Returns outside the 30-day policy will not result in a refund and is at the discretion of the company as to whether a store credit will be offered after the return period. 

 

*Returns received without prior authorization may be refused and return shipping would be the responsibility of the customer.

We happily accept returns or exchanges on merchandise that may be defective. Please contact us through the blue "support" button on the website for more information. We will need to know the nature of the defect, the item number, and the order number. Defects must be reported within 90 days of purchasing from the website (90 days starts the day the package i marked delivered).

For returns of any products purchased from a vendor/supplier other than Elizabeth Craft Designs directly, please contact that store/vendor for their return policy.

 

If you have experienced a lost package and have already contacted USPS with no results, then please contact us for further assistance so that we can start the investigation process. If we need to open a claim then we will need detailed information about the delivery location. ECD must be notified within 3 days of delivery for lost packages.

 *PLEASE NOTE: Clear pictures are required within 3 business days of the order showing delivery for damaged or missing items. We need at least 1 picture of what you received for missing items and at least three pictures showing the damage for damaged package claims. Any damaged or missing item claims after a week of receipt may not be accepted.