Discount Codes

Can I use multiple discount codes?

The system only allows one discount/reward code per order. Please make sure you have applied the best discount/reward code for maximum savings before processing payment. We currently cannot apply these codes after you have processed payment for your order.

Please email us at info@ecraftdesigns.com if you have any questions!

I used a Free Shipping discount code and chose a faster shipping option –– why did it ship standard?

Unfortunately, our system only allows discounted free shipping on 'standard shipping'. If you choose other shipping options in your checkout process (while using a Free Shipping Discount Code), our system still recognizes it as 'Standard Shipping, and we will ship it using Standard Shipping. If you prefer to have your package sooner than the standard 7-10 business days, you can remove the Free Shipping Discount Code and proceed with your purchase. Please email us at info@ecraftdesigns.com if you have any questions!
 

My order is total is more than $100, why didn't I receive Free Shipping?

Please make sure that the subtotal is $100 or higher after all discounts and that the address is shipping within the US and that you have chosen the Free Shipping option on the shipping page of the order before processing payment.

 

Promotions

Can I get a refund for an item I ordered if you have it on sale now?

We have several promotions throughout the year and decide on the promotions based on the stock we have on hand at the time, amongst several other factors. We do not offer a price adjustment or refund for an order previously placed unless it has not been marked as fulfilled. We do not guarantee any price adjustments. Please contact info@ecraftdesigns.com if you have any questions.

Do I need to enter a code to receive the sale price?

Most of our promotions do require a code. Occasionally we do mark items down on the website without a code being necessary to enjoy the discount. Please make sure you have checked all items and agree to the total before processing payment. We do apply codes after payment has been processed.

Shipping

Do you combine several of my orders into one shipment?

We often try to combine orders when several orders are placed within a short time frame. The shipping and handling charges are not reimbursable in this instance and we often upgrade the packages to a priority mail status. Please keep this in mind when placing several orders. 

Does Elizabeth Craft Designs ship worldwide?

Yes! We ship to several countries worldwide. Our US website ships primarily to US, Canada and Australia.

If you are located in Europe, you can shop local here www.elizabethcraftdesigns.eu

Custom Duties

Elizabeth Craft Designs will not pay any customs duty charges. Any extra charges will fall under the responsibility of the customer.

*In the event that a customer refuses a shipment or marks it "return to sender" a refund will be issued when the package is received at the warehouse minus any shipping fees or other fees incurred by the company due to the refusal, including the shipping fees the customer may have paid originally.

Shipping and Handling United States

Shipping rates are calculated by weight. A small handling fee is usually included with the charges.

Orders $100 and up FREE STANDARD SHIPPING

*In the event that a customer refuses a shipment or marks it "return to sender" a refund will be issued when the package is received at the warehouse minus any shipping fees or other fees incurred by the company due to the refusal, including the shipping fees the customer may have paid originally.

Shipping Estimates

Orders are typically shipped within 3-5 business days. Please allow 10-15 business day once the order is placed. Elizabeth Craft Designs, Inc. is not responsible for any parcels that are lost or damaged by USPS or FedEx once the parcel has left our warehouse.

If you have experienced a lost or damaged package and have already contacted USPS with no results, then please contact us for further assistance so that we can start the investigation process. If we need to open a claim then we will need detailed information about the delivery location and pictures of damaged packaging and merchandise. 

Please see the notice below about Priority Mail 2-day and 3-day delivery.

USPS Priority Mail 2-day and 3-day delivery does not mean the package will arrive in 2 or 3 days. We always do our best to have your purchase with you as soon as possible. Although USPS Priority 2-day service would suggest the shipment would be delivered in 2 days, or 3-day delivery service in 3 days and in most cases it does, shipping time is never guaranteed and not always made. The "2-day delivery" or "3-day delivery" stands for the amount of time the shipment should take once shipped from our warehouse. USPS never guarantees this. Our normal handling time is 3-5 business days and we do try to ship all orders as quickly as possible.

 

I used a Free Shipping discount code and chose a faster shipping option –– why did it ship standard?

Unfortunately, our system only allows discounted free shipping on 'standard shipping'. If you choose other shipping options in your checkout process (while using a Free Shipping Discount Code), our system still recognizes it as 'Standard Shipping, and we will ship it using Standard Shipping. If you prefer to have your package sooner than the standard 7-10 business days, you can remove the Free Shipping Discount Code and proceed with your purchase. Please contact us through the blue "support" button if you have any questions!

If you have experienced a lost or damaged package and have already contacted USPS with no results, then please contact us for further assistance so that we can start the investigation process. If we need to open a claim then we will need detailed information about the delivery location and pictures of damaged packaging and merchandise. 

 *PLEASE NOTE: Clear pictures are required within 3 business days of order showing delivered for damaged or missing items. We need at least 1 picture of what you received for missing items and at least three pictures for damaged package claims.

Returns and Exchanges

We want you to be happy with the products that you purchase from Elizabeth Craft Designs, Inc. Please contact us within 30 days of your ship date and we will discuss the situation and the available options. If the return is due to an error we made we will make the corrections needed. If it is simply an item you don't want or that you ordered by mistake, it will be your responsibility to return the item at your cost for a refund or exchange and the item must be unused and in new condition in the original packaging.  You must first have authorization - please contact us through the blue "support" button on our website.

We work hard to offer and deliver quality products and expect that our customers will work with us to resolve problems in a manner that is fair to both of us.

Elizabeth Craft Designs, Inc. offers the following Returns Policy:

 

The buyer is responsible for the shipping and return postage. Please be certain of your selections before making payment as we are unable to make modifications once your order has been placed. 

The items must be returned in the original packaging unaltered and/or tampered with and in new, resalable condition.  All requests must be made within 30 days of receipt of merchandise.  Any and all damages not reported prior to requesting authorization for a return will be the purchaser's responsibility and may be subtracted from the total refund amount.  After obtaining an RMA#, please ship the authorized item(s) with proper packaging to ensure the integrity of the items enclosed. Elizabeth Craft Designs, Inc. is not liable for any damages and/or losses in transit to our warehouse.  Please include a detailed summary inside the package or a copy of email correspondence regarding the authorization, including the order number and reason for return, along with the RMA# obtained from Customer Service.  Returns outside the 30-day policy will not result in a refund and is at the discretion of the company as to whether a store credit will be offered after the return period. A 15% restocking fee may be incurred on late returns.

*Returns received without prior authorization and an RMA# may be refused and return shipping would be the responsibility of the customer.

We happily accept returns or exchanges on merchandise that may be defective. Please contact us through the blue "support" button on the website for more information. We will need to know the nature of the defect, the item number, and the order number. Defects must be reported within 90 days of purchasing from the website (90 days starts the day the package is marked delivered).

For returns of any products purchased from a vendor/supplier other than Elizabeth Craft Designs directly, please contact that store/vendor for their return policy.

If you have experienced a lost package and have already contacted USPS with no results, then please contact us for further assistance so that we can start the investigation process. If we need to open a claim then we will need detailed information about the delivery location. 

 *PLEASE NOTE: Clear pictures are required within 3 business days of the order showing delivery for damaged or missing items. We need at least 1 picture of what you received for missing items and at least three pictures showing the damage for damaged package claims. Any damaged or missing item claims after a week of receipt may not be accepted.

Ordering

I have a question about my order. Who do I contact? 

Contact us through the blue "support" button and we’ll do our best to help you out! Don’t forget to provide your name and order number in the email.

Please note: Orders cannot be edited once payment has been processed. We will do our best to accommodate your request; however, no order cancellations or changes are guaranteed. All order cancellation or changes are subject to our normal return/exchange policy and may include a 15% restocking fee.

May I place an order with Elizabeth Craft Designs over the phone? 

All offers for elizabethcraftdesigns.com are only eligible online. If you have any difficulties with your online order, please contact us.

I’m afraid to use my credit card for online shopping. Is ElizabethCraftDesigns.com a secure website? 

ElizabethCraftDesigns.com uses a secure server during online checkout and when collecting credit card data. We have a valid Secure Site SSL Certificate installed, ensuring that all information sent to ElizabethCraftDesigns.com during an SSL session is encrypted, protecting against disclosure to third parties. If you have any other questions, please contact us through the blue "support" button.

How do I know if my online order was accepted? 

An email confirmation was sent to the email address you provided during the ordering process or when you created your account. If you did not receive an email confirmation, please contact us through the blue "support" button. (Please also check your SPAM or Junk Mail folder.)

Credit and Debit Cards

ElizabethCraftDesigns.com accepts Mastercard, Visa, American Express and Discover credit cards. Debit cards and pre-paid cards issued by most banks and other institutions are also accepted. Your credit/debit card statement will reflect a charge from Elizabeth Craft Designs. There are other payment options at checkout.

Does ElizabethCraftDesigns.com accept gift cards? 

Yes! We accept Visa, MasterCard, Discover, American Express and Elizabeth Craft Designs Gift Cards. As a security measure, you will need to register your name and billing address with the issuing gift card company before checkout. You must have sufficient funds available on the gift card to cover the entire purchase, as we cannot accept more than one form of payment per order. Choose from the links below to register your gift card:

Visa 

MasterCard

Discover

American Express

I am unable to add an item to my shopping cart. What should I do? 

To enhance your shopping experience, ElizabethCraftDesigns.com uses "cookies", small text files we place on your computer that are completely secure and can be read by only ElizabethCraftDesigns.com website. Please verify if your browser accepts cookies. If the problem persists, please clear your cookies, and continue shopping.

What is the return or exchange policy for products purchased on ElizabethCraftDesigns.com? 

Please see the Return and Exchange policy above.

Where can I find my nearest Elizabeth Craft Designs® Authorized Retailer? 

To find an Elizabeth Craft Designs Authorized Retailer in your area, please check our Store Locator.
 

Do you process Canadian orders for Elizabeth Craft Designs products? 


Yes, but the shipping times and costs can be very expensive. We recommend contacting TreasureMart to find out who is selling our products locally or a local store to avoid additional shipping fees and taxes/duties.


Can I place a wholesale order online at ElizabethCraftDesigns.com? 

No. Please visit the wholesale website below to complete a wholesale application:

US https://www.ecraftdesigns-wholesale.com/pages/wholesale

EU https://ecraftdesigns-wholesale.eu/pages/register

 

I'd like to place an order for ElizabethCraftDesigns.com products, but I live outside of the United States, Canada or Australia. Can you help me? 

If you are located in Europe, you can shop local here www.elizabethcraftdesigns.eu

 

Rewards Program

We have a Rewards Program to thank our customers for shopping with us! For more information, scroll to the bottom of the website and click on the Rewards Program and Rewards Program FAQs links.

 

Gift Cards

Do you have electronic gift cards?

Yes. You can find them on our website. Gift cards are delivered by e-mail and contain instructions to redeem them at checkout. Our gift cards have no additional processing fees.

Do gift cards expire?

Gift Cards have no expiration date. We cannot replace funds declared unclaimed property by the government. Therefore we encourage you to redeem your card promptly.

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