Shipping & Return Policy
Shipping
Free Standard Shipping in US
Please make sure the subtotal is $100 or higher after all discounts, that the address is shipping within the US and that you have chosen the Free Shipping option on the shipping page of the order before processing payment.
*In the event that a customer refuses a shipment or marks it "return to sender" a refund will be issued when the package is received at the warehouse minus any shipping fees or other fees incurred by the company due to the refusal, including the shipping fees the customer may have paid originally.
We ship to several countries worldwide. Our US website ships primarily to US, Canada, Australia, and India.
If you are located in Europe, you can shop locally here www.elizabethcraftdesigns.eu
Custom Duties
Elizabeth Craft Designs will not pay any customs duties, taxes or brokerage fees. Any extra charges will fall under the responsibility of the customer.
*In the event that a customer refuses a shipment or marks it "return to sender" a refund will be issued when the package is received at the warehouse minus any shipping fees or other fees incurred by the company due to the refusal, including the shipping fees the customer may have paid originally.
Shipping Estimates
Orders are typically shipped within 3-5 business days. Please allow 10-15 business days once the order is placed. If you have experienced a lost or damaged package and have already contacted USPS with no results, then please contact us for further assistance so that we can start the investigation process. If we need to open a claim then we will need detailed information about the delivery location and pictures of damaged packaging and merchandise.
*PLEASE NOTE: Clear pictures are required within 3 business days of order marked delivered for damaged or missing items. We need at least 1 picture of what you received for missing items and at least three pictures for damaged package claims.
Please see the notice below about Priority Mail 2-day and 3-day delivery.
USPS Priority Mail 2-day and 3-day delivery does not mean the package will arrive in 2 or 3 days. We always do our best to have your purchase with you as soon as possible. Although USPS Priority 2-day service would suggest the shipment would be delivered in 2 days, or 3-day delivery service in 3 days and in most cases it does, shipping time is never guaranteed and not always made. The "2-day delivery" or "3-day delivery" stands for the amount of time the shipment should take once shipped from our warehouse. USPS never guarantees this. Our normal handling time is 3-5 business days and we do try to ship all orders as quickly as possible.
Returns and Exchanges
We want you to be happy with the products that you purchase from Elizabeth Craft Designs, Inc. Please see below for more information on our 30-Day return policy:
You can now request return authorization through your orders page!
The items must be returned in the original packaging unaltered and/or tampered with and in new, resalable condition. All requests must be made within 30 days of receipt of merchandise. Any and all damages not reported prior to requesting authorization for a return will be the purchaser's responsibility and may be subtracted from the total refund amount. After obtaining an RMA#, please ship the authorized item(s) with proper packaging to ensure the integrity of the items enclosed. Elizabeth Craft Designs, Inc. is not liable for any damages and/or losses in transit to our warehouse. Please include a detailed summary inside the package RMA number and reason for return. Returns outside the 30-day policy or without obtaining an RMA# may be refused and return shipping would be the responsibility of the customer.
Defects must be reported within 90 days of purchasing from the website (90 days starts the day the package is marked delivered).
For returns of any products purchased from a vendor/supplier other than Elizabeth Craft Designs directly, please contact that store/vendor for their return policy.