What is the ECD Rewards Program?

This is our way of showing our appreciation. You’ll earn points for activities on our site, like referrals and purchases. You can use them to earn discounts off purchases, so the more you collect the more you save. Get the most out of your love for ECD. 

Every $1 spent earns 1 reward point. Plus you’ll have the opportunity to earn more points by adding your birthday and completing all of the activities in the "Ways to earn" section.

If you have already earned points previously, don't worry! You will still have all the points you already earned! *Please note all points expire 1 year after issue.

How do I earn points?

You can earn points for all sorts of activities, including referring friends, and making purchases. To see all the ways you can earn points click on "Ways to earn" in the Reward Program.

How do I view my point balance?

Your point balance is at the top of the Reward Program pop-up once you log in and click on the pink Reward button.

How do I redeem my points?

Select "Ways to Redeem" Here you’ll see all the rewards we offer. If you have enough points, you can redeem them for a reward.

Is there a limit to the number of points I can earn?

No. Go ahead and earn as many as you can! Keep in mind that reward points expire a year after issue so use them within that time!

What happens if a friend I refer cancels or returns their order?

Your pending points will become cancelled and will be removed from your account.

Why did my account balance go down?

You, or someone you referred, cancelled or returned a purchase.

I completed an activity but didn't earn points!

Make sure you followed the instructions correctly. Also, it can sometimes take a few minutes for us to process your activity and provide your points.

Can I use my points during checkout?

Not directly - please redeem your points for a Reward code which can then be applied during checkout.

How do I leave the program?

If you no longer wish to earn points, please contact us and ask to be unenrolled. We'll unenroll you and you will lose any points you have accrued.

What happens if I leave and decide to join again?

Just contact us via email and we'll re-enroll you. However, your point total will begin from zero.

Where can I report a problem or give feedback?

Please use our normal contact details.We cannot combine accounts or add points from previous orders older than 30 days prior to contacting us. We will do our best to answer any further questions you may have.

*All Rewards codes expire 6 months after the date of issue so be sure to use them once you redeem the points for a code. Please make sure you apply the reward code before processing payment as we cannot apply the code after payment has been processed.



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